Refund/Return Policy
- It is the policy of The Vacation Store to
reschedule the vacation and not to refund if there
is a conflict in your schedule. We do not refund
vacation packages after they are purchased. We
do not charge customers for their vacation package,
until the booking has been confirmed by the resort.
Once your originally requested travel dates have
been confirmed, you are ineligible for a cash
refund, you are only eligible for an in store
credit, for future use.
If you cancel your reservation
for any reason, you are ineligible for a cash
refund, you are only eligible for an in store
credit, for future use. an in store credit means,
you will have the funds placed in your account with
The Vacation Store for future Travel with us. Any
reservations made from an in store credit are not
eligible for a refund, we would only credit the
funds back to your Vacation Store account.
Credited funds
in your Vacation Store account from a
cancelled package are good for a 2 year period
from the original date of purchase.
Your package fee will be credited to your Vacation
Store account account
and you will have 2 full years to use the funds to
any of our destinations during the 2 year period.
The credited funds in your Vacation Store account can be used on any size package,
of any amount of the credit or less. If you use a
partial amount of your credit in your Vacation Store
account for a package, the
remaining amount will stay in your Vacation Store
account for future use.
Any new reservations made with credited funds in
your Vacation Store account from a cancellation, are
also subject to our cancellation policy & Reschedule
dates policy.
Reschedule/change dates Policy
- You may reschedule your vacation no
less than 4 days prior to your scheduled arrival
date, at no charge. Failure to re-schedule
with at least 4 days advance notice of your check-in
date will result in a 1 day fee at regular rack rate
of the resort you are booked at. Regular rack
rate means the normal full commercial rate charged by the
resort or hotel. Cancellations cannot be made by
voice mail, or email. You must contact us directly
by phone at 888-972-1595.
Any funds remaining will be credited to your
Vacation Store account
and you will have 2 full years to use the funds to
any of our destinations. The funds in your Vacation
Store account can be
used on any size package, of any amount of the
credit or less. If you use a partial amount of your
credit for a package, the remaining amount will stay
in your account for future use.
Cancellation Policy
-
You may cancel your reservation no less than 4
days prior to your scheduled arrival date, at no
charge. Failure to re-schedule with at least 4
days advance notice of your check-in date will
result in a 1 time fee of 1 day of lodging at
regular rack rate. Regular rack rate means the
normal full commercial rate charged by the
resort or hotel.
If you give at least 4 days notice, there is no fee.
Your package fee will be credited to your Vacation
Store account
and you will have 2 full years to use the funds to
any of our destinations during the 2 year period.
The credited funds can be used on any size package,
of any amount of the credit or less. If you use a
partial amount of your credit for a package, the
remaining amount will stay in your Vacation Store account for
future use.
Failure to re-schedule prior to check in-
Failure to cancel or re-schedule prior to check in will result
in the forfeiture of your package and you will not
be refunded any money that you paid for your
package. This means that if you fail to check in at
your resort or call us before your check in date to
notify us of your need to cancel will result in the
loss of your reservation, and any money paid for the
package. There is also a 1 day fee at regular rack
rate. Regular rack rate means the normal nightly
rate charged by the resort or hotel. If your
original purchase price (the amount you paid for
your package) was less than the 1 night at rack rate
fee, you will be charged the difference.
If you notify us in advance of your check in date,
you will not lose your money, but You will still
incur the cancellation inside of 4 days fee if it
applies, as
outlined above.
Payment Plan Policy
- All packages purchased on a payment
plan from The Vacation Store must be paid in full no
less than 30 days prior to check in unless you have
made other arrangements with us directly. Failure to
pay your package in full as agreed will result in
the loss of your deposit and your reservation will
be cancelled.
You may cancel the reservation, before the 30 day
mark, and we will apply the money you have paid for
the package to your Vacation Store account for future use. But you
must cancel the reservation prior to the 30 day
deadline.
All vacation packages bought from The Vacation Store
are also subject to Promotional
terms & conditions, This page outlines our
cancellation & refund policies only!!