Refund/Return Policy - It is the policy of The Vacation Store to reschedule the vacation and not to refund if there is a conflict in your schedule. We do not refund vacation packages after they are purchased.  We do not charge customers for their vacation package, until the booking has been confirmed by the resort. Once your originally requested travel dates have been confirmed, you are ineligible for a cash refund, you are only eligible for an in store credit, for future use.

If you cancel your reservation for any reason, you are ineligible for a cash refund, you are only eligible for an in store credit, for future use. an in store credit means, you will have the funds placed in your account with The Vacation Store for future Travel with us. Any reservations made from an in store credit are not eligible for a refund, we would only credit the funds back to your Vacation Store account. 

Credited funds in your Vacation Store account from a cancelled package are good for a 2 year period from the original date of purchase.  Your package fee will be credited to your Vacation Store account account and you will have 2 full years to use the funds to any of our destinations during the 2 year period. The credited funds in your Vacation Store account can be used on any size package, of any amount of the credit or less. If you use a partial amount of your credit in your Vacation Store account for a package, the remaining amount will stay in your Vacation Store account for future use. 

Any new reservations made with credited funds in your Vacation Store account from a cancellation, are also subject to our cancellation policy & Reschedule dates policy.

Reschedule/change dates Policy - You may reschedule your vacation no less than 4 days prior to your scheduled arrival date, at no charge.  Failure to re-schedule with at least 4 days advance notice of your check-in date will result in a 1 day fee at regular rack rate of the resort you are booked at.  Regular rack rate means the normal full commercial rate charged by the resort or hotel. Cancellations cannot be made by voice mail, or email. You must contact us directly by phone at 888-972-1595.

Any funds remaining will be credited to your Vacation Store account and you will have 2 full years to use the funds to any of our destinations. The funds in your Vacation Store account can be used on any size package, of any amount of the credit or less. If you use a partial amount of your credit for a package, the remaining amount will stay in your account for future use.

Cancellation Policy - You may cancel your reservation no less than 4 days prior to your scheduled arrival date, at no charge.  Failure to re-schedule with at least 4 days advance notice of your check-in date will result in a 1 time fee of 1 day of lodging at regular rack rate. Regular rack rate means the normal full commercial rate charged by the resort or hotel.

If you give at least 4 days notice, there is no fee. Your package fee will be credited to your Vacation Store account and you will have 2 full years to use the funds to any of our destinations during the 2 year period. The credited funds can be used on any size package, of any amount of the credit or less. If you use a partial amount of your credit for a package, the remaining amount will stay in your Vacation Store account for future use.

Failure to re-schedule prior to check in- Failure to cancel or re-schedule prior to check in will result in the forfeiture of your package and you will not be refunded any money that you paid for your package. This means that if you fail to check in at your resort or call us before your check in date to notify us of your need to cancel will result in the loss of your reservation, and any money paid for the package. There is also a 1 day fee at regular rack rate. Regular rack rate means the normal nightly rate charged by the resort or hotel. If your original purchase price (the amount you paid for your package) was less than the 1 night at rack rate fee, you will be charged the difference.

If you notify us in advance of your check in date, you will not lose your money, but You will still incur the cancellation inside of 4 days fee if it applies, as outlined above.

Payment Plan Policy - All packages purchased on a payment plan from The Vacation Store must be paid in full no less than 30 days prior to check in unless you have made other arrangements with us directly. Failure to pay your package in full as agreed will result in the loss of your deposit and your reservation will be cancelled.

You may cancel the reservation, before the 30 day mark, and we will apply the money you have paid for the package to your Vacation Store account for future use. But you must cancel the reservation prior to the 30 day deadline.

All vacation packages bought from The Vacation Store are also subject to Promotional

terms & conditions, This page outlines our cancellation & refund policies only!!