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Answers To Common Questions
Q:
How do I know you are
a real company?
A:
When you book a
vacation here at The Vacation Store, you are
doing it on a secure server, and shopping with a
verified & registered merchant. We are verified Authorize.net
merchants, and we are licensed, bonded & registered
with The State of Florida.
LICENSED & REGISTERED
SELLER OF TRAVEL-
We are
licensed,
Bonded & registered
with the State of Florida as a Seller of Travel.
Feel free to call the State of Florida and ask
them about us. Since they regulate travel
companies in Florida they know if there are any
complaints against us. Since we are licensed it
also should reassure you that we are a valid
company. You can call 1-850-488-2221, press
option 4 to speak with an
agent and tell them you want to check on
The Vacation Store in
Griffith Indiana.
BONDED- The State of
Florida also requires us to carry a surety bond. This
guarantees you of our performance, and protects you
financially when you purchase any of our packages.
BETTER BUSINESS BUREAU-
We are
registered with the Better Business Bureau of Northwest
Indiana.
http://www.fortwayne.bbb.org
Q:
How does this work?
A:
It
works just like any other vacation package.
The only difference is that we are
giving you a fantastic deal in exchange for 90 minutes of your time
during your trip to learn about vacation ownership.
Click here for more info
Q:
What do I have to have with me when I check in
A:
Your confirmation letter that we
provide for you, a valid drivers license or state issued ID and a major credit card.
Click here to see a sample confirmation letter
Q:
How do I prove my
income?
A:
You
do not have to prove your income.
You only fill out
a customer survey during the resort tour that includes a check box with
various income levels to choose. You will not be asked for a check stub
or tax return. We do require that you do meet the income level to
participate in our promotional packages, but no documentation is
required.
Q:
I have seen deals
like this before where you think you are staying in a condo
and you end up staying in a cheap hotel. Will this happen to
me with your company?
A:
Absolutely not!
We do not bait & switch our customers. We send all customers a detailed
confirmation letter that contains a direct phone number to the property
we sold them.
Click here to see a sample confirmation letter
You can then call the resort yourself to verify your reservation
personally. What you buy from us is what you get.
Q:
Why are your prices so cheap?
A:
Because we sell resort promoted
vacation packages
Click here for more info
Q:
Who has to go on the
tour & what about my kids during the tour?
A:
The person that
tours is the person that the rooms name is in, plus that persons spouse or significant other
if they have one.
There is supervised childcare provided during the tour.
So lets say for
instance you have 6 people stay with you, 2 are adult friends or family
members & 4 are kids. The 2 adults are not required to tour, and the 4
kids can go to daycare or stay with your adult friend travelers.
Q:
Can I buy more than 1
vacation from you?
A:
Yes.
You can go to each of our 30 plus
destinations at least 1 time per year. We offer multiple properties and
Vacation Ownership companies to tour with at most of our destinations,
which means you may travel multiple times to any destination where we
offer more than 1 property.
Just contact us if you have questions
about any of our destinations.
Q:
How do I get my confirmation letter?
A:
Your
confirmation letter will be available online on our website here at the
The Vacation Store. We send you a private link via email to your
confirmation letter.
Click here to see a sample confirmation letter
Your confirmation letter will contain a map, driving
directions, a re-cap of your package details, and everything else you
will need to know.
Q:
Can I stay longer?
A:
Sometimes
An additional night or multiple nights of additional lodging may be available at a highly discounted rate.For additional night requests Call us
toll free at: 1-888-972-1595.
Q: Will I have to give a credit card to
request a reservation?
A:
Yes.
Yes, your credit
card will be charged at the time of purchase of your
package. The resort may also ask when you arrive that
you allow them to put a temporary holding charge on your
card for incidentals, such as Telephone, room service,
in room movies etc.
** We offer easy affordable payment
plan options! Call us for details 1-888-972-1595**
Q: Do
I have to purchase anything or join a club to take advantage
of your Vacation offers?
A:
NO
You do not have to purchase any memberships, or additional night’s
of lodging, now or during your vacation, to take advantage of our Vacation offers.
Q:
What happens after I book my
package online?
A:
We do all of the work needed to book
your dates at your desired resort. Once we complete this, You will receive
an email with a private link to your confirmation letter,
which is made available right here on our website. Your confirmation letter will contain a map, driving
directions, a re-cap of your package details, and everything else you
will need to know. You are welcome to contact us via telephone or email
at anytime during the reservation process.
Click here to see a sample confirmation letter.
Then
all you do is go on vacation and enjoy your trip and the
money you saved by choosing The Vacation Store!
Q:
Is
my credit card transaction done securely?
A:
Yes!
Your transaction is done safely and
securely. If you are not comfortable using the internet to
purchase your vacation package you can pay over the phone
with your credit card or checking account. We are available from
11am - 7pm
central time every day except Sundays & holidays to answer your
questions toll free at 1-888-972-1595.
You may
also pay via check by phone or via postal mail with a check or money order. Call
us for the mailing address.
1-888-972-1595.
Q:
When will my credit card be
charged?
A:
Your credit card will be charged at
the time of making your reservation.
The
package you are booking lists the cost right with the offer.
Our secure shopping cart also tracks your totals.
If you have any questions about a
Resort/Hotel, the booking process or anything at all, please
call us toll free at:
1-888-972-1595.
** We offer easy affordable payment plan
options! Call us for details 1-888-972-1595**
Q:
How many people can travel with
me using my package?
A: While packages
will vary somewhat by destination, in most cases, the packages are
for 2 adults and 2 children under the age of 18. Some
packages can be used by more people, if that is the case,
the package will say so.
Each
offer has the exact terms & conditions listed! Larger
rooms/units that sleep more and the details of how many persons
can use a package is outlined in each offer.
Q:
Are
these packages available to more than one family or group
that is traveling together that would need more than 1
package or room?
A:
The Vacation Store does not offer
these packages to multiple families or groups of people
traveling together, if they would require more than 1 room
or package. This is due to us working with resorts that promote their
property to potential customers with these special
discounted offers. Because of this, they prefer us to not send
groups of people traveling together.
Q:
How much time will I
have to spend touring the resort?
A: Your vacation package includes a
tour at the host resort that lasts about 90 minutes. The
tour is exciting and done in a
friendly relaxing environment usually at the sponsoring
resort or its Welcome Center. Most times the resort provides
complementary drinks and snacks and even entire breakfast or
lunch buffets during the tour. Remember, you are not required to
buy, join or sign anything during the tour and are welcome to ask any questions
regarding the presentation, the resort and vacation
ownership.
Q:
What if I need to change my
travel dates or
cancel my vacation package?
A:
All vacation packages offered by
The Vacation Store can be rescheduled up to 4 days
prior to your
scheduled arrival. Please refer to the
terms
& conditions page for the offer you
are interested in for it's complete details. Customer
service can be reached toll free at: 888-972-1595.
If you have any
questions that are not covered here, give us a call!!
The Vacation Store is registered, licensed and
bonded
with the State of Florida as a Seller of Travel. Florida
Seller of Travel Registration No. ST37285
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