Refund/Return Policy - It is the policy of The Vacation Store to reschedule the vacation and not to refund if there is a conflict in your schedule. We do not refund vacation packages after they are purchased, unless we cannot book your originally requested travel dates. 

Once your originally requested travel dates have been confirmed, you are ineligible for a refund, you are only eligible for a store credit, for future use. If you cancel your reservation for any reason, you are ineligible for a refund, you are only eligible for a store credit, for future use.

Any reservations made from a store credit are not eligible for a refund, we would only credit the funds back to your account.  A refund is only possible if we fail to book your original requested travel dates.

Your package can be cancelled and rescheduled anytime over a 2 year period, as long as you meet our cancellation & reschedule policies below. Your package fee will be credited to your account and you will have 2 full years to use the funds to any of our destinations during the 2 year period. The credited funds can be used on any size package, of any amount of the credit or less. If you use a partial amount of your credit for a package, the remaining amount will stay in your account for future use.

Reschedule/change dates Policy - You may reschedule your vacation no less than 4 days prior to your scheduled arrival date, at no charge.  Failure to re-schedule with at least 4 days advance notice of your check-in date will result in a 1 day fee at regular rack rate of the resort you are booked at.  Regular rack rate means the normal nightly rate charged by the resort or hotel.

Any funds remaining will be credited to your account and you will have 2 full years to use the funds to any of our destinations. The credited funds can be used on any size package, of any amount of the credit or less. If you use a partial amount of your credit for a package, the remaining amount will stay in your account for future use.

Cancellation Policy - You may cancel your reservation no less than 4 days prior to your scheduled arrival date, at no charge.  Failure to re-schedule with at least 4 days advance notice of your check-in date will result in a 1 time fee of 1 day of lodging at regular rack rate. Regular rack rate means the normal nightly rate charged by the resort or hotel.

If you give at least 4 days notice, there is no fee. Your package fee will be credited to your account and you will have 2 full years to use the funds to any of our destinations during the 2 year period. The credited funds can be used on any size package, of any amount of the credit or less. If you use a partial amount of your credit for a package, the remaining amount will stay in your account for future use.

Failure to re-schedule prior to check in- Failure to cancel or re-schedule prior to check in will result in the forfeiture of your package and you will not be refunded any money that you paid for your package. This means that if you fail to check in at your resort or call us before your check in date to notify us of your need to cancel will result in the loss of your reservation, and any money paid for the package. There is also a 1 day fee at regular rack rate. Regular rack rate means the normal nightly rate charged by the resort or hotel. If your original purchase price (the amount you paid for your package) was less than the 1 night at rack rate fee, you will be charged the difference.

If you notify us in advance of your check in date, you will not lose your money, but You will still incur the cancellation inside of 4 days fee if it applies, as outlined above.

Payment Plan Policy - All packages purchased on a payment plan from The Vacation Store must be paid in full no less than 30 days prior to check in unless you have made other arrangements with us directly. Failure to pay your package in full as agreed will result in your loss of your deposit and your reservation will be cancelled.

Terms & Conditions - You agree that you and your spouse or significant other (if you have one), will attend a minimum 90 minute open house at The Host Resort during your trip, that includes an explanation of the benefits of vacation ownership.  You understand there is absolutely no obligation to buy, join, or sign a thing at the open house.

Failure to attend the open house - At the host resort during your trip will result in your credit card or checking account being charged for regular rack rate for the entire amount of lodging, plus a $50.00 no show fee. Regular rack rate means the normal nightly rate charged by the resort or hotel.

There are no exceptions to this policy, you MUST successfully attend the resort tour during your trip. If for any reason, you fail to attend the resort tour, you will be charged accordingly. We cannot extend our super low promotional pricing without you completing the resort tour....to be charged the promotional rate....you MUST take part in the promotion.

Additional expenses - No transportation, gratuities, or taxes are included in our offers. You must pay state sales taxes of $8.00 - $15.00 per night to the resort at the time of check in. Some locations require us to collect the sales tax upfront. We will notify you if this is the case.

** Our offers are not valid in conjunction with any other promotion **

To be eligible for our promotional vacation offers, you must meet all of the terms including the age, income, marital & all other qualifications including the group travel policies that are associated with the promotional vacation offer you are booking, (this info is included on each resorts or Hotels offer page).

Failure to meet the age, income & eligibility requirements, at the open house at the host resort during your trip will result in your credit card or checking account being charged for regular rack rate for the entire amount of lodging, plus a $50.00 no tour fee. (check your offers terms on the resort or hotel page you are booking to make sure you meet them) Regular rack rate means the normal nightly rate charged by the resort or hotel.

By booking a vacation with The Vacation Store, you are hereby agreeing to our refund & cancellation policy, and giving The Vacation Store your understood and uncontestable approval to all of the above terms & conditions, including your agreeing to attend the open house resort tour during your trip, and to charge your credit card or checking account that we have on file for any charges that may become due to your breach of any of the above terms & conditions. These charges may become due after your trip or after your initial purchase date under the following circumstances:

• You fail to take the resort tour during your trip. This includes your spouse or significant other being at the tour if applicable.

• The resort notifies us that you do not meet the age, income & marital status qualifications at the tour. This will not happen unless you told us you do meet them, but tell the resort that you do not meet them.

• You do not show up to check in or call us to re-schedule before your scheduled check in date.

• You cancel inside of 4 days before check in.

• The resort notifies us that you are traveling with another family or group of families at the same time at the same resort, where more than 1 family in your group is also staying at the resort in a separate unit on a promotional package booked with us.

If any of the above circumstances occur, you will be charged the applicable fee's as they are outlined in the terms section of this page. By booking a vacation with The Vacation Store, you are hereby agreeing to be charged according to the above terms & conditions, even after your trip if necessary,  and you are giving The Vacation Store your understood and uncontestable approval to charge you accordingly.

When you hit the submit button below, your agreement to the above terms is sent to us & kept on file in our secure server, as well as a copy being emailed to us for storage with your account. This includes your IP address.  We sincerely hope there is never a dispute with any of our customers regarding our policies, but we must make sure everyone honors the terms and conditions set forth on this page and your resorts specific terms & conditions page.

Should a dispute arise, this info will be used to collect any fee's that become due to any breach of our promotional terms & conditions, should it become necessary.